Round the Table: Working With Difficult Behaviours

$57.00

“Working With Difficult Behaviours” is an intensive, interactive and dynamic mini-workshop that will give you tips and strategies for managing challenging interactions with clients and stakeholders including face-to-face, phone, text, email, social media or any other method of communication.

Out of stock

Category:

Round the Table is a series of intensive mini workshops for ‘people working with people’. We take serious topics and bring them to life with a unique and dynamic approach to learning that focuses on real life situations.

The next workshop “Working With Difficult Behaviours” will give you tips and strategies for managing challenging interpersonal situations with clients and stakeholders. As workers in the human services, health and education sectors, we often find ourselves in situations dealing with challenging behaviours and the emotions behind them, for example people not respecting boundaries, making unrealistic demands, using stand-over tactics, blaming, and emotional blackmail. This workshop will assist you with interpersonal situations that involve face-to-face, phone, text, email, social media or any other method of communication.

In this workshop you will identify strategies to manage difficult situations and behaviours in your workplace, and find out where and how to access additional resources and support for the future if needed. Please note this workshop is not a substitute for individual support or supervision.

Date:

Tuesday 26th February 2019
8:45am for a prompt 9am start
12pm finish

Venue:

Red Rose Healing Centre
Shop 1, 44-46 Wood Street Warwick 4370

Parking:

Limited off street parking is available in Myall Avenue next to the venue. Overflow parking is available in Andersen’s carpark off Wood Street (near the traffic lights).

Learning Outcomes

By the end of this mini-workshop you will be able to:
• identify practical strategies, tools and tips for managing difficult or emotive situations and behaviours in your workplace
• engage empathically and effectively with clients and stakeholders in a time-efficient manner in the context of managing difficult or emotive situations and behaviours
• optimise your own mental health and wellbeing in the context of dealing with difficult behaviours in the workplace
• implement practical strategies that support your colleagues’ mental health and wellbeing in the context of dealing with difficult behaviours in the workplace
• identify and access policies and procedures in your industry or organisation that pertain to dealing with difficult behaviours
• know where and how to access key supports and resources

Workshop Fee:

$57 includes:
• 3 hours of intensive professional development with an experienced local mental health worker
• a supportive, friendly and confidential learning environment with a small group of professionals to optimise your learning (maximum of 10 participants)
• printed handouts
• links to resources to support you implementing and problem-solving effective strategies into the future
• an electronic Certificate of Attendance
• a scrumptious and soul-nourishing morning tea with cuppas on demand

** Please add any special requirements (eg dietary needs) in the ‘Order Notes’ box at checkout **

Registration and Cancellation Policy

This workshop is intended for professionals working within the following industries – health, education, community. If you are unsure if this workshop is appropriate for your needs, please contact us before registering. We reserve the right not to accept registrations on the basis that the workshop has been filled, cancelled or postponed, or on the basis of other professional considerations.

We reserve the right to cancel the workshop due to insufficient registrations, sickness, injury or any other unexpected situations. If this happens, you will be notified as soon as possible and provided with a full refund.

If you are unable to come to the workshop after registering, you may:
• transfer your ticket to another eligible participant and advise us of the details as soon as possible so we can approve the ticket transfer and update our enrolment form
• request a refund at least 7 days prior to the workshop – please note that a $30 administration fee will be deducted from your refund
• no refunds will be paid if there are less than 7 days before the workshop