It is with a heavy heart but a hopeful one that I have cancelled this workshop based on the latest directives from authorities to manage the COVID-19 health concerns (23/03/2020). All registrations have been refunded. If you would like to make a phone or video-conference appointment for a personalised consultation on this topic or another workplace mental health / wellbeing topic, please contact me. ❤️Take care all, Kathryn
Round the Table is a series of intensive mini workshops for ‘people working with people’. We take serious topics and bring them to life with a unique and dynamic approach to learning that focuses on real life situations.
The next workshop “How to Have a Difficult Conversation” has been the most requested topic for my customised workplace training as well as my open-to-the-public workshops over the past two years.
Difficult conversations are part and parcel of the job for many workers in the community, education, health, human services and human resources sectors, yet many of us struggle with them. We don’t like the feeling of discomfort that comes with even thinking about it, so it’s not surprising that many of us lean away or avoid conversations that we expect to be difficult. And when difficult conversations arise unexpectedly, we lack confidence in how to manage the situation right there and then. We react from a place of fear rather than responding from a place of knowledge, skill and compassion (for ourselves as well as others).
Despite the inevitable discomfort and resistance, the need to have difficult conversations does not simply go away! There will always be moments of tension between people that you need to deal with including anger and anxiety, dissatisfaction with your client / colleague / boss / stakeholder, the responsibility to share emotionally charged information with another person, and awkward topics to be addressed (eg performance feedback, death, capacity, personal hygiene, parenting issues, sexuality, human development, boundaries).
Why not be prepared! The new skills you’ll gather from this workshop will help you look after your own emotional safety, mental health and wellbeing. You’ll reduce your risk of burnout, and feel a whole lot less stressed in life generally.
“How to Have a Difficult Conversation” provides workers and leaders with evidence-informed knowledge and skills on the best ways to have a difficult conversation. We’ll explore the topic from a range of perspectives that workers have raised with me over the past 15 years including difficult conversations between:
◦ worker – worker
◦ worker – boss
◦ worker – client
◦ worker – stakeholder
◦ personal relationships
By the end of this workshop you will be able to:
• confidently implement practical communication strategies for approaching and diffusing difficult conversations in the workplace taking power differences into account
• identify the knowledge and key skills needed to prepare for a difficult conversation ahead of time
• identify the key skills required to manage unexpected difficult conversations
• understand the role of self awareness in managing difficult conversations
• identify common core beliefs and cognitive habits that can help or hinder difficult conversations and conflict management
• know how to care for your own emotional safety, mental health and well-being
• identify in-house support systems and processes that are most useful for workers and leaders who engage in difficult conversations
• know where and how to access relevant key supports and resources in the community
Like all Round the Table workshops, this is an intensive and interactive small group learning session. We respect privacy and confidentiality at all times, and welcome the sharing of wisdom for the benefit of all. If you are unsure if this workshop will meet your needs, please contact me to have a chat before registering.
Friday 3rd April 2020
8:45am for a prompt 9am start
Suite 2, 148 Palmerin Street, Warwick QLD 4370
(The same building as Naturalite Studio – enter via the door on the right hand side of the verandah)
Parking is available on Palmerin Street and surrounding streets. Please take note of the time limits as per signage on different parts of the street.
• 3 hours of intensive professional development with an experienced local mental health worker
• a supportive, friendly and confidential learning environment with a small group of professionals to optimise your learning (maximum of 8 participants)
• printed handout
• electronic links to resources to support you implementing and problem-solving effective strategies into the future
• an electronic Certificate of Attendance
• a scrumptious and soul-nourishing morning tea with cuppas on demand
** Please add any special requirements (eg dietary needs) in the ‘Order Notes’ box at checkout **
Registration and Cancellation Policy
This workshop is intended for professionals working within the following industries – health, education, community, human resources, human services. If you are unsure if this workshop is appropriate for your needs, please contact me before registering. We reserve the right not to accept registrations on the basis that the workshop has been filled, cancelled or postponed, or on the basis of other professional considerations.
We reserve the right to cancel the workshop due to insufficient registrations, sickness, injury or any other unexpected situations. If this happens, you will be notified as soon as possible and provided with a full refund.
If you are unable to come to the workshop after registering, you may:
• transfer your ticket to another eligible participant and advise us of the details as soon as possible so we can approve the ticket transfer and update our enrolment form
• request a refund at least 7 days prior to the workshop – please note that a $30 administration fee will be deducted from your refund
• no refunds will be paid if there are less than 7 days before the workshop